General Queries

• How do I contact you?
  You can reach us at teamsutran@gmail.com for any order-related queries.
  We’re also active on our social media platforms, so feel free to drop us a message there — we actually read them.
  And if you’d like to connect directly, there’s a “Reach Out to the Cofounders” section on our website — because we believe conversations build connections, not just sales.

• How long will it take for my order to reach me?
  Orders are delivered within 12–14 working days from the date of purchase, unless otherwise specified in the product details.

• What are the different ways to connect with Sutran?
  You can connect with us on Instagram, Facebook, WhatsApp, LinkedIn, and X. We love hearing from you, whether it’s about a new saree, a styling question, or just to say hi.

• What is ‘My Account’?
  ‘My Account’ is your gateway to the Sutran Slayers Community. Creating an account lets you shop your favorite products, track orders, and stay connected with everything happening in our world.

• Is it necessary to have an account to shop on Sutran?
  Not really — you can shop as a guest. But we highly recommend creating an account to unlock exclusive offers, updates, and all the latest news from the Sutran world.

Shipping/Delivery Related Queries

• Are there any shipping charges?
  Nope — shipping is on us! All orders are delivered free of cost, so you can shop without worrying about extra charges.

• How does the delivery process work?
  Once you place an order, we confirm it with you, collect your shipping address and other details if needed, and then deliver your product on or before the scheduled date.

• How can I track the delivery of my order?
  We’ll share your delivery details and tracking information so you can follow your order every step of the way until it reaches you.

• What should I do if I miss the delivery?
  No worries! If you miss a delivery, we will reschedule it for you so your order reaches you without any hassle.

• Do you deliver all over India?
  Yes! We deliver all across India, ensuring your favorite Sutran pieces reach you wherever you are.

• Do you ship internationally?
  Currently, we ship only within India. International shipping is not available at this time.

• Can I book an order for delivery to more than one address?
  No, each order can be delivered to only one address. If you want items sent to multiple addresses, you’ll need to place separate orders.

• What happens in case my order is not delivered?
  If your order doesn’t reach you within 30 days, we’ll provide a full refund. For packages without tracking, we’ll assume delivery wasn’t attempted and process the refund within 7 days of your complaint.

Payment Related Queries

• What payment options can I use?
  You can pay using UPI, bank transfer, credit/debit cards, net banking. All payments are processed securely, so you can shop your favorite Sutran pieces with complete peace of mind.

• Are there any hidden charges?
  Nope! The price you see is the final price, inclusive of all taxes. What you see is exactly what you pay — nothing more, nothing less.

• Why isn’t Cash on Delivery (COD) available?
  We only accept prepaid orders to ensure a smooth, secure, and faster delivery experience for everyone. Prepaid orders help us maintain exclusive quality control, accurate inventory, and timely doorstep delivery, which is essential for keeping our curated pieces in perfect condition for you.

• Is it safe to use my Credit/Debit card on Sutran?
  Absolutely! All credit and debit card payments are processed through secure and trusted gateways, keeping your information safe at every step.

• Can I make Debit/Credit card payment through my mobile on Sutran?
  Yes! You can easily make payments via mobile, and all transactions are secured through trusted payment gateways.

• What if the amount got debited from my account, but I have not received any confirmation mail or message?
  Don’t worry! Sometimes payments take a little time to reflect on our system. If you haven’t received a confirmation, email us at teamsutran@gmail.com and we’ll sort it out immediately.

• What should I do if my payment fails?
  If your payment fails, you can retry using the same method or choose a different payment option, including prepaid or UPI. We’ll make sure your order goes through smoothly.

• What are the modes of payment?
  You can pay via online payment methods like UPI, credit/debit cards, net banking.

Product Related Queries

• What is your Return Policy?
  At Sutran, we don’t have a return or exchange policy. Each piece is crafted with care, and once it’s yours, it’s meant to stay with you — because your choice, style, and happiness can’t be returned or exchanged.

• What should I do in case of a manufacturing defect, damaged product, or wrong product?
  While we handle every product with utmost care, if you receive a damaged or defective item, email us at teamsutran@gmail.com within 24 hours of delivery with a snapshot. We’ll personally review it and provide a replacement if it’s eligible.

• Can I exchange a product for another product?
  No, exchanges are not available. Each Sutran piece is crafted with care, making it uniquely yours once purchased.

• Do all sarees come with a blouse piece?
  No, not all sarees come with a blouse piece. If a saree includes one, it will be clearly mentioned in the product description.

• What is the dimension of the saree?
  Sarees without a blouse piece are approximately 5.5 meters in length, and sarees with a blouse piece are 6.5 meters. The width of all sarees is around 47–49 inches.

• Are the products shown on the website accurate?
  Yes! We photograph all products carefully, but since our sarees are mostly handmade or handloom, there may be minor variations in color, print, or embroidery, which add to their unique charm.

• Details of the fabrics?
  Our sarees come in a variety of fabrics, including Mul Cotton, Khadi Cotton, Tissue, Cotton, Georgette, Handloom, and Jamdani — each carefully chosen for quality and style.

• Can I get a saree customized in a particular combination or design?
  No, unfortunately, we do not offer single-piece customizations. Each Sutran saree is crafted as part of a curated collection.

• Do you have a discount for first-time buyers?
  Yes! First-time buyers enjoy 10% off on their purchase. 

• Can I order through WhatsApp, Instagram, or Facebook?
  Yes, you can reach out to us through WhatsApp, Instagram, or Facebook, but all orders must be confirmed through our website for smooth processing.

• Do you take bulk orders?
  No, currently we do not take bulk orders. Each Sutran piece is designed for individual customers to enjoy its uniqueness.

• Are there physical stores for Sutran?
  No, Sutran is exclusively online, ensuring every piece reaches you with care and attention to detail.